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Koni Suspension Sale

Help Center

General FAQs

How long have you been in business?
We have been in business since 2009 and have been invovled in the industry since 2002.

What are your store policies?
You can view our terms and conditions and privacy policy.

What are your hours of operation?
Our hours are Monday through Friday from 10:30am until 5:30pm EST. We are closed on weekends and holidays. We also check emails outside of our business hours as much as possible.

What if I order a product that is out-of-stock?
If you order a product that is out-of-stock you will be notified via email with the option to wait for the product on back order or remove it from your order.

How do a track my order?
You can view your order information here.

Do I need to pay sales tax on items ordered?
Only Florida residents are required to pay sales tax.

I don't see an option to order if I live outside of the US.
We are currently only shipping to the United States 50 States. Please contact us to receive a quote for shipping in AK or HI.


Billing / Shipping FAQs

What types of payment do you accept?
We accept payment via Credit Card (Visa, MasterCard, American Express and Discover) via PayPal.

When will my credit card be charged?
Your credit card is authorized immediately, and at the time the item(s) are processed for shipment, or special ordered is when final payment is made. If the order is canceled, please allow up to 72 hours for the payment to be refunded to your account.

Can I have my items shipped to an address other than my Credit Card billing address or PayPal confirmed address?
Unfortunately no, we can only shipped to your confirmed address using our Credit Card Merchant and PayPal.

What is a PayPal confirmed address?
When a buyer's credit card billing and shipping address are the same. In some cases PayPal has examined the buyers PayPal account history.

How can I confirm my address on PayPal?
By adding a credit card to your PayPal account. PayPal will confirm the credit card billing address (the address where you recieve your c/c statement). Other options to confirm your PayPal account can be discovered on

How can I track my order?
You should have received an email with tracking information when your order was shipped. To view tracking information online please view the order.

Where do the products you carry ship from?
Some items ship from here in FL while others are shipped directly from warehouses across the US or from the product manufacturer.

How are your items shipped?
All orders are shipped via FedEx Ground, UPS Ground or USPS Priority Mail. Some higher priced items and shipping to apartments/suites may require a signature. We cannot ship to PO Boxes or APO Addresses. If you need an item sooner please contact us.

How long will it take to receive my order?
Most items that are in-stock at our warehouses are shipped same day if ordered before 5PM EST. Items in-stock shipping from a manufacturer location usually ship within 1-3 days depending on the manufacturer. Some manufacturers ship same day and some take a bit longer depending on how busy they are. Once shipped you will be notified via email. Shipping generally takes 1-7 business days depending on your location.

What does Free Shipping mean?
Free shipping means all products are priced with shipping included. Free shipping is for ground shipping. Free shipping applies only to packages shipped to a physical address in the lower 48 states. If you live in HI or AK please contact us with your zip code and the part numbers you are interested in ordering for a quote on extra shipping charges to your location.

Can I order faster shipping?
In most cases we can expedite shipping on in-stock items. If you would like to upgrade you shipping at an extra cost please contact us with the part numbers you are interested in order, your zip code and how soon you need the items. Once an order is placed we cannot change from ground shipping.


Order Cancellation / Returns

What if I need to make changes to or cancel my order?
We will make every effort to stop the processing of your order if it has not yet been prepared for shipment. Please contact us at immediately if you wish change or cancel your order. Orders cannot be canceled or changed if the items have already been processed and packaged for shipment.

Can I cancel my order?
Please view our Order Cancellation Policy.

Can I return my purchased item(s)?
Please view our Return Policy.